Shipping Policy
Thank you for shopping at Vibeharbour! We are committed to providing a smooth and reliable shipping experience. This Shipping Policy outlines our shipping terms and conditions for orders within India and internationally.
1. Shipping within India
We offer shipping across India with reliable delivery partners to ensure timely and secure delivery.
-
Shipping Fees: Standard shipping within India is free for orders above ₹1,500. For orders below this amount, a standard shipping fee will be applied at checkout.
-
Delivery Time: Orders are typically processed within 1-2 business days and shipped within 3-7 business days, depending on the location.
-
Express Shipping: We offer express shipping options within India for an additional fee. Estimated delivery for express shipping is 1-3 business days.
-
Tracking: Once your order has shipped, we will provide you with a tracking number via email, so you can monitor your package's journey.
-
Cash on Delivery (COD): COD is available for select locations within India. A nominal fee may apply for COD orders.
2. International Shipping
We offer international shipping to select countries. Please review the following information regarding international orders:
-
Shipping Fees: Shipping fees for international orders vary based on the destination and the size of the order. Exact shipping costs will be calculated at checkout.
-
Delivery Time: International orders are typically processed within 1-2 business days and shipped within 7-14 business days, depending on the destination country and customs processes.
-
Customs and Duties: International orders may be subject to customs duties, taxes, and import fees, which are determined by the destination country. Customers are responsible for paying any such charges upon delivery. Vibeharbour has no control over these fees, as they vary by country.
-
Tracking: International orders will be provided with a tracking number once shipped, enabling customers to follow their order's status and estimated arrival.
3. Order Processing and Handling Time
-
Orders placed on weekends or holidays will be processed on the next business day.
-
Please allow additional processing time during peak seasons, sales, and promotions.
-
Orders are shipped only after successful payment confirmation.
4. Undeliverable or Delayed Shipments
If a package is returned to us due to an incorrect address or if it is marked as undeliverable, we will contact you to confirm the correct shipping details. Additional shipping charges may apply for re-dispatching the package. Delivery delays may occur due to factors outside our control, such as weather conditions, customs processing, or carrier delays.
5. Order Tracking
You will receive a tracking number via email once your order is shipped. You can use this tracking number on our delivery partner's website to check the status of your shipment.
6. Changes or Cancellations
-
Order Changes: Once your order has been processed, we may be unable to make changes. Please contact us as soon as possible for assistance.
-
Order Cancellations: If you wish to cancel your order, please contact us immediately. Cancellations are only possible before the order has been processed and shipped.
7. Contact Us
For any questions or concerns regarding shipping, please reach out to our support team:
Vibeharbour Fashion Retail LLP
Email: info@vibeharbour.com
Address: 25, Maplawadi, Motishah Love Lane, Near Roshan Bakery, Byculla, Mumbai-27